Celtic Connection Ordering & Payment Options Quick Jump Payment Options  PayPal  Postal Mail  NSF Checks  Fraudulent Orders How To Place An Order We've compiled some basic information to keep in mind while shopping which will help us process your order quickly and avoid delays. All payments must be in US Dollars. No exceptions.  Customers who live outside the USA and Canada will need to submit the proper Global Shipping Surcharge to help cover the extra cost of shipping.   Please provide a reasonable description of the item in the description box. We use this to double check and confirm we're shiping you the item you wanted. While we try very hard to make sure order numbers in the catalog are correct, typo's occasionally arise. As an example, simply writing Book as the description, doesn't help verify our accuracy and help us get you what you wanted. If paying with a Money Order or Check, make sure you've selected the CORRECT S&H charges from the drop down window for your order sub-total. If shopping with the Paypal shopping cart, S&H will automatically be calculated for you. DOUBLE CHECK YOUR MATH when calculating the total for your order. We recieve many orders with the incorrect payment and this WILL delay your order until we can contact you and recieve the correct payment. If writing out your order by hand to mail in, please PRINT CLEARLY. If we can't read it, we can't process it. This will cause a delay in you getting your merchandise. If paying by Electronic Checking Draft. Double check the routing and account numbers you've entered. A single incorrect number will add approximately 2 to 3 weeks to the processing time of your order and incur additional charges. Our bank charges us when a check is returned and we must pass these charges back to you. It's also very important to provide ALL the information requested. Putting your address or phone number in place of your Bank's or Credit Unions or leaving it blank, WILL cause delays in your order. If we can't verify funds or account existance, we automatically hold your order 15 business days before we begin processing. It's like telling us, you aren't interested in getting your order very fast. This is not the place to get lazy. For more information on Electronic Checking Drafts, see the Payment options below. Top Paying For Your Order At this time, we accept payment by PayPal, Electronic Check, Money Order, Personal Checks via snail mail as well as Cash payments, although cash isn't preferable. All Payments must be in US Dollars. All orders paid by Electronic or Personal Check are held until payment clears OUR bank before we begin processing your order. As a rule, this takes between 10 to 15 business days. If you live outside the United States, the easiest way to order is by paying through PayPal since we cannot process Electronic or Personal Checks from Foreign Banks which includes Canada.. If you're unfamiliar with using PayPal, click here for how to do that. The only other form of payment acceptable is a Money Order or Certified Check which clearly states the payment is in US Dollars. Top Electronic Checking Account Draft This option IS NOT for Credit or Debit Cards. Omitting ANY information in the Checking Account Draft area WILL cause an automatic 15 business day delay of your order being processed. All fields must be completed with accurate "correct" information so we can verify your account and that funds are available to cover your purchase. We also need your bank or credit unions phone number. This option works exactly like writing a personal check. Simply enter your checking account information in the spaces provided on the Order form. Pay particular attention to the Routing and Account Numbers to ensure they are correct. This information is found along the bottom edge of your checks. We need all of these numbers exactly as they appear to correctly process your order. These numbers would look something like this on one of your checks. |:123000220|: 044 0011 823 We will then create a Bank Draft in the amount of your order and submit it to our bank for processing. This is exactly the same as writing us a personal check and eliminates the lag time of waiting on snail-mail delivery. When completing this section, pay close attention to the information entered and review it for correctness when done. A single mistyped number will result in your check being declined by your bank. Not only will this result in a 2 to 3 week delay in you receiving your order, but it will also incur additional charges being added to your total. Our bank charges us for every returned item and we have no choice but to pass these charges back to you. After all the information has been double checked, click the submit button once and once only. Slow responses to clicking the submit button are caused by slow internet connections between our server and yours or bottlenecks between routers. Clicking the submit button more than once doesn't speed anything up and sends multiple copies of your order enhancing the risk of your account being debited multiple times. A copy of your order will be emailed to our office and you will see a confirmation screen listing the information you submitted. This is the "only" confirmation of your order you will receive. Top Orders by Postal Mail If you are uncomfortable with using Electronic Checks and don't have a Paypal account, you may make your order through regular mail using a Personal Check, Money Order or Cash. This method usually adds 5-7 days to the processing time of your order depending on how long it takes your order form to reach us. When using this option, please fill out the Postal Order form online, print it using your browsers print command and mail it along with your check or money order to the address on the form. If you do not have a printer, we will also gladly accept orders written on a piece of notebook paper. If writing your order by hand, PLEASE PRINT CLEARLY... Top NSF Checks We've all made occasional errors in our checkbooks and bounced a check. It happens... On the business side of TCC, we have the opportunity to see those occasional errors from customers 20-30 times a month. Obviously, this causes a great deal of extra work, expense and frustration to us. This also impacts overall product cost and the time we "must" wait to make sure we're getting paid before we ship orders. While a limited few are quick to contact us, this is unfortunately the exception and not the rule. Please, make sure you have the funds available to cover your order if paying by check. If you happen to write us a bad check, don't be shy about contacting us. Everyone's done it at one point or another. Contact us and we'll work with you, often waiving all but $5.00 of the $32.00 NSF fee. Most of the time, we find out the check isn't covered before we ship. Occasionally though, the banks are slow and the order goes out before we get the check back. If your order has been shipped it gets a little more complicated. If we have no contact from you within a reasonable time, (generally 2 weeks) we will add the $32.00 NSF fee to your total and try to reprocess your check. If it comes back NSF again, we will make 1 final attempt to contact you before taking the following action. According to Oregon Law, which applies, we can legally charge up to 3 times the total of your order or $100.00 whichever is greater. If you've made no attempt to contact us or responded to email, certified letter or phone messages. We have no choice but to believe you have no intention of paying for your merchandise and our attitude changes... We will assess the full amount allowed by Oregon law, submit your information for collection and pursue all other legal remedies available under Oregon and Federal Laws. Personally, I find having to do this very unpleasant, but, if you leave us no other option in being paid for the products you've recieved, the result is of your own doing and we will be relentless. Top A Word About Fraudulent Payment Information While we wish it were not the case, there are people who attempt to get free products from web merchants by giving fraudulent payment information on accounts that don't exist, have been closed, stealing checks, using a parents or relatives information without permission or just think it's fun to make bogus orders on websites. We've seen them all and we're tired of it. In 2002 alone, we recieved orders totaling over $5,000.00 that were bogus. If you are one of these people or are tempted to try doing so, you need to understand that attempting to obtain merchandise with fraudulent payment information over the internet is classified as a computer crime, violates FCC regulations, is a felony and just plain stupid. Doing so places offenders under the jurisdiction of the FBI and local authorities resulting in a permanent FELONY record, jail sentences, probation and extensive fines. If you are a minor, your parents will be held accountable. I WILL PROSECUTE YOU TO THE FULLEST EXTENT OF THE LAW. PERIOD!!! NO MERCY, NO EXCUSES, NO EXCEPTIONS. I report all such attempts to the FBI Computer Crimes Division as well as YOUR local authorities and pursue attempts to defraud with great enthusiasm. Thank you. Click your Browsers "Back Button" to return to the Catalog page you came from.